Conflict Resolution | St Joseph's Hospice

Conflict Resolution

Thursday, 8th March 2018

Training in the de-escalation and responding to actual and potential aggression, including one to one incidents.

Training objectives

  • After this session participants will be able to:
  • Demonstrate appropriate responses to violence, involving de-escalation, communication skills, problem solving and negotiation in relation to service users in your work setting
  • Understand differing styles of de-escalation/conflict resolution
  • Recognise the need for appropriate reporting
  • Identify safer aspects of maintaining personal safety


Tuesday 25th September 2018, 1.30pm - 4.30pm.

Tuesday 27th November 2018, 1.30pm - 4.30pm.


Not limited to healthcare professionals, this course is available for anyone to attend


£50 per person per session


Denis Doherty, Staff Trainer, East London Foundation Trust 

St Joseph’s Hospice, Mare Street, Hackney, London, E8 4SA
For further information or to book a place, contact The Education Centre on or call 020 8525 6072.

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