Terms and conditions of site usage

By using St Joseph’s Hospice website, you signify your agreement to be bound by these Terms and Conditions.

In the context of these terms and conditions, the following words shall have the following meanings:

  • “St Joseph’s Hospice” means St Joseph’s Hospice (Hackney) Ltd, a charity registered under number 1113125 located at Mare Street, Hackney, London E8 4SA.
  • “the Website” means any website under the ownership or control of St Joseph’s Hospice from which a link has been created to these terms and conditions;
  • “the Material” means all of the information, data, text, graphics, video and/or audio clips, photographs, images, links, software or computer code published on, contained or available on the Website;
  • “User” means the individual, firm, company or organisation accessing the Website.

Applicable terms and conditions
The Website is owned by St Joseph’s Hospice and any access to or use made of the Website (including registrations and donations made via the Website) is subject to these Terms and Conditions. St Joseph’s Hospice may, at its sole discretion, modify or revise these Terms and Conditions at any time by updating the text of this page. You will be subject to the terms and conditions in force at the time you access or use the Website.

Access to and/or use of the Website
Anyone is entitled to view any non-password protected parts of the Website and to use for their own purposes the information contained therein, provided:
a) it is used for information purposes only, for reproduction for personal use only and not for reproduction on any other website or for commercial gain.
b) any links created to the Website are notified to and approved in writing by St Joseph’s Hospice before they are created.
c) no part of the Website is copied, stored in a retrieval system, or transmitted in any form or by any means to any third party without the prior written permission of St Joseph’s Hospice.

Copyright and trade marks
The Material is owned by St Joseph’s Hospice or its content suppliers and is protected by copyright, authors’ rights and database right laws. Unauthorised use of the Material including reproduction, storage, modification, distribution or republication without the prior written consent of St Joseph’s Hospice or, where applicable, the respective copyright owner(s) is prohibited.

The name St Joseph’s Hospice and the logo are trademarks of St Joseph’s Hospice. Our trademarks may not be used in connection with any product or service that is not ours, in any manner that is likely to cause confusion, or in any manner that disparages or discredits The St Joseph’s Hospice. Any other trademarks not owned by us which appear on the Website are the property of their respective owners, who may or may not be affiliated with or connected to us.

The website is intended to provide general information only and, as such, should not be considered as a substitute for advice covering any specific situation. Users should seek appropriate advice before taking or refraining from taking any action in reliance on any information contained in this website. So far as permissible by law, St Joseph’s Hospice does not accept any liability to any person relating to the use of any such information.
Whilst St Joseph’s Hospice has taken every precaution in compiling this site neither it nor any contributors to the site can be held responsible for any action (or the lack thereof) taken by any person or organisation wherever they shall be based, as a result, direct or otherwise, on information contained in or accessed through this internet site.

St Joseph’s Hospice will use reasonable endeavours to ensure that availability of the Website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed.

Target audience
The Website is intended for use by UK residents and only in relation to their activities within the UK. It may be dangerous to apply any of the information on the Website to activities outside the UK. St Joseph’s Hospice does not represent or warrant that the information accessible via the Website is accurate, complete or correct. St Joseph’s Hospice has no liability whatsoever in respect of any use which you make of such information except in the case of personal injury or death caused by the negligence of St Joseph’s Hospice.

The information provided on this Website has not been written to meet individual requirements and it is your sole responsibility to satisfy yourself prior to using the information in any way for your purposes. Before making any decisions based on the information contained on the Website, you are strongly advised to refer to alternative, independent sources of information to substantiate the basis for your decision.

Warranty and indemnity
The User warrants to St Joseph’s Hospice that it will not use the Website, the Material or any part thereof for any purpose that is in contravention of any applicable law or regulation or in a manner that will infringe the copyright, trademarks, service marks or other intellectual property rights of third parties or violate the confidence, privacy, publicity or other personal rights of others or in any defamatory, obscene, threatening or abusive manner or any other manner injurious to third parties. The User shall indemnify St Joseph’s Hospice, its employees and agents, harmless against all claims, liability, losses, damages and expenses including, without limitation, legal fees and costs arising out of or incurred as a result of any claims made, or litigation brought, against St Joseph’s Hospice, its employees and agents, as a result of the use by the User of the Website, the Material or any part thereof for whatever purpose, to the fullest extent permitted by law.

Limitation of liability
St Joseph’s Hospice hereby disclaims all warranties and conditions with regard to the Material and any goods or services supplied in relation to the Website, whether express or implied or statutory (including all implied warranties and conditions of merchantability and fitness for a particular purpose). In no event shall St Joseph’s Hospice be liable for any indirect, punitive, special, incidental, or consequential damages whatsoever even if St Joseph’s Hospice has been advised of the possibility of damages including, without limitation, damages for loss of use, data or profits arising out of or in any way connected with the use or performance of the Website, interruptions or delays to the Website, the provision of or failure to provide services, or for any information, Material, goods and services obtained through the Website or otherwise arising out of the use of the Website, whether based on contract, tort or otherwise to the fullest extent permitted by law.

Third party websites
The Website contains links to websites operated by parties other than St Joseph’s Hospice. Such links are provided for the User’s convenience only. St Joseph’s Hospice does not control such websites, and is not responsible for their content. St Joseph’s Hospice does not warrant or endorse the material on such websites and the inclusion of links does not imply any association with their operators. The User is solely responsible for evaluating the accuracy and completeness of any information contained on the third party websites, and also the value and integrity of any goods and services offered by such websites.

Whilst St Joseph’s Hospice makes all reasonable attempts to exclude viruses from the website it cannot ensure such exclusion and no liability is accepted for damage caused through the downloading of viruses. Therefore, you are recommended to take all appropriate safeguards before downloading information from the Website.

On-line Transactions
St Joseph’s Hospice reserves the right to vary event registration fees and the prices of any goods or services listed without notice. If said varied fees or prices are higher than stated, we will, at our discretion, either contact the User for instructions or cancel and notify the User of such cancellation. All event registrations and orders for goods or services are subject to availability and St Joseph’s Hospice reserves the right to refuse to accept any registration and to refuse to supply any goods or services to any individual. All prices are inclusive of VAT unless stated otherwise.

Although the Website uses encryption security software in areas where on line payment details are accepted, the security of information and payments transmitted via the Internet cannot be guaranteed. Any loss incurred or sustained by any User who transmits information by means of e-mail or other Internet links shall be borne solely and exclusively by such User and in no event shall any such loss in whole or part be borne by St Joseph’s Hospice or it’s agents.

Force majeure
St Joseph’s Hospice shall not be held to be in breach of its obligations hereunder nor liable to the User for any loss or damage which may be suffered by another party due to any cause beyond its reasonable control including without limitation any act of God, fire, storm, flood, lightening, disease, strike, trade dispute, act of terrorism, any act or omission of government or regulatory bodies or communications operators.

If any provision of these Terms and Conditions is held to be invalid, void or unenforceable, that provision will be deemed severable and the validity or enforceability of the remaining provisions shall not be affected.

These terms and conditions constitute the entire agreement between St Joseph’s Hospice and the User and supercede all other (prior or contemporaneous) communications and proposals, whether electronic or written, between the User and St Joseph’s Hospice. Any failure of St Joseph’s Hospice to exercise or enforce any of its rights under these terms and conditions shall not be deemed to be a waiver of any such rights or operate so as to bar the subsequent exercise or enforcement or any such rights.

The terms and conditions and the use by the User of the Website shall be governed by the laws of England and Wales and the parties hereto submit to the exclusive jurisdiction of the English courts in all disputes arising out of or relating to the Website and/or any transactions made on the Website, or these terms and conditions.

Return and Refund Policy

Thanks for shopping at www.stjh.org.uk/shop

If you are not entirely satisfied with your purchase, we’re here to help.


You have 30 calendar days to return an item form the date you receive it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.


Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you received a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your items to us, please telephone 0208 202 3200 or email supportercare@stjh.org.uk