Dealing with Emotional and Challenging Conversations
Learn how to deal with difficult emotional and challenging conversations using effective listening tools and techniques.
Contact Information
Education@stjh.org.uk
Course Information
At the end of this course delegates will be able to:
- Use effective listening tools and techniques
- Build confidence when dealing with difficult feelings and circumstances
- Empathetically manage emotional and compassionate conversations
- Support vulnerable and distressed individuals
- End conversations in a professional, sensitive and effective manner
- Maintain personal emotional resilience following difficult contacts
Facilitator: Barry Lewis
Audience: All welcome
Venue: Education Centre
Cost: £90 per person
Contact: Education@stjh.org.uk