FIVE SISTERS CHARITY SHOP
Five Sisters sells a carefully curated selection of quality, affordable pre-loved items as well as a range of St Joseph’s branded merchandise. 100% of proceeds go to St Joseph’s Hospice, Hackney.
Buy online or shop in store.
Five Sisters Charity Shop – Mare Street
Our flagship store is the Five Sisters Charity Shop, located at 77 Mare Street, London E8 4RG. Telephone: 020 8525 3003 or email firstname.lastname@example.org
Opening hours Monday to Saturday 11am to 4pm.
Five Sisters Charity Shop – Well Street
200 Well Street, London, E9 6QT
Opening hours 11am until 4pm, Tuesday and Friday.
Telephone: 020 8525 3003 or email email@example.com
Christmas Opening Hours
Please note that the store will be closed from 24th December, re-opening on Tuesday 4th January.
Thank you for shopping with us this year and for your kind donations.
How can I donate to the Five Sisters charity shop?
PLEASE READ CAREFULLY: IMPORTANT UPDATES ABOUT DONATING ITEMS
We are now able to accept your donated pre-loved items. Please use our blue donation banks located in the Hospice car park. Please note that we are unable to accept the following items:
- Electrical items
- CDs or DVDs
Donating at the Shop
We can now accept donations at the Five Sisters Charity shop at 77 Mare Street. Please do not leave items outside, as they cannot be stored and will have to be destroyed.
We are currently unable to arrange collections from home but expect to have this service available from the summer.
At the Hospice
We NO LONGER ACCEPT donations at the Hospice, please use the blue donation bins in the Hospice car park.
Many thanks for your co-operation and thank you for your support.
Change of Mind
In the event you have changed your mind about an item that you have purchased from our shop, it can be exchanged. This will be only given within 28 days of purchase on production of the receipt or other proof of purchase.
To be eligible for a refund, your item must be in the same condition that you received it.
You can return your items to the shop where it was purchased, or by Royal Mail to:
Returns, Five Sisters Charity Shop, 77 Mare Street, Hackney, London E8 4RG.
If you have any questions on how to return your items to us, or if you have any other queries related to your purchase, please contact us at firstname.lastname@example.org.
You will be responsible for paying for your own shipping costs for returning your item. It is the responsibility of the customer to ensure that a proof of postage is obtained.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you about the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). The refund will be made within 14 days.
This does not affect your statutory rights under Consumer Contracts Regulations.
What happens to the income received from the sale of goods?
100% of proceeds support the work of St Joseph’s Hospice, Hackney which cares for people with life-limiting conditions in East London.
When will your order be delivered?
All orders are processed Monday to Friday, and items are dispatched via Royal Mail and should arrive in 3-5 working days.
Click and Collect
Click and Collect is available at our Five Sisters Charity Shop, located at 77 Mare Street, Hackney E8 4RG. Goods must be collected within 7 days from the date of purchase. Refunds for Click and Collect orders will automatically be made for any items not collected within 7 days from the date of purchase.
Do you have any shops?
Yes we have two shops, both located in Hackney. Do come and visit us in person at 77 Mare Street, E8 4RG or 200 Well Street, E9 6QT.
Alternatively you can buy online from eBay or from our web Shop.
What are your shop opening hours?
Our Mare Street Shop is open from 11am until 4pm, Monday to Saturday.
Our Well Street Shop is open from 11am until 4pm, Tuesday and Friday.
Our online shop is open 24 hours a day, 7 days a week.
What measures are in place to ensure it is safe to shop in your stores?
We ask customers to wear a mask in our shops for the continued safety of our staff, volunteers, and others around you.
Do you deliver outside of the UK?
No, we don’t currently ship outside of the UK.
Why should i Gift Aid my donation?
If you are a UK taxpayer, please say yes to Gift Aid. For every pound you spend we will receive an extra 25p from HM Revenue & Customs.
Can I take my donations to your shops?
Our shops accept donations until a safe capacity has been reached due to limited storage space. Please call the shop before making your your journey on 020 8525 3003.
What donations do you accept?
We accept clean, good quality pre-loved (or new) clothing, shoes, handbags, accessories, homeware and toys. Unfortunately we cannot accept electrical goods or furniture.
Are you able to collect donations?
Unfortunately we are unable to collect donations although we hope to be able to offer this service in the next few months.
What is your approach to sustainability?
Buying pre-loved goods from one of our Five Sisters high street or online shops is a sustainable and ethical option, and is aligned with the Hospice’s wider environmental strategy. We are able to reuse or recycle more than 90% of donated clothing and books. Any items that we are unable to sell are recycled via a textile recycler; this avoids unwanted items ending up in landfill sites.
I would like to volunteer. How do I find out more?
If you are interested in fashion or charity retail, or simply want to become more involved in your local community, then we would love to welcome you as a St Joseph’s Hospice Volunteer.
Our charity shops contribute significant funds to the Hospice to enable it to continue to support patients and their families across our catchment area.
Volunteering in our shop you will get involved in a range of roles including:
- Serving customers, taking cash and providing good all-round customer service
- Sorting through donated items and pricing stock
- Visual merchandising and keeping our shops looking great
- Keeping the shop tidy, clean and well organised
- Interacting with the general public
You do not need to have worked in a retail environment or as a volunteer before. It is much more important to us, that you are friendly, reliable and are able to commit to a shift.
In return, you will join St Joseph’s friendly and experienced team where you will receive:
- A warm welcome from St Joseph’s Volunteers and Staff.
- Gain transferable skills and experience in the retail and charity sector
- Improve your CV
- Build your confidence
- Be immersed in a creative and supportive environment
- Do something you enjoy and believe in
- Add value to your local community
To find out more please contact Simon Bennett at email@example.com or call 020 8525 3174, More information about becoming a shop volunteer and how to apply can be found in Volunteer Opportunities on the website.
How do I find out more about St Joseph's Hospice?
You can read all about our services and our history at stjh.org.uk.