Hospice visiting and wearing a face covering
Please note that all visitors to healthcare facilities which includes the Hospice are now required by law to wear a face covering. You will not be permitted to enter the Hospice without one. This doesn’t have to be a mask, a cloth face covering is sufficient.
Please also remember to wash your hands regularly and use hand sanitisers often to help prevent the spread of infection.
Each patient can have two visitors for two hours per day. This is to ensure that everyone does not visit at once and that we are able to maintain social distancing and keep our patients and staff safe. Visitors will be allocated a time slot by the ward team. Please download our Patient Visiting leaflet and bring it with you.
Visitors must not have any symptoms or be living in a household with anyone who has symptoms of Covid -19 and the same people must visit on each occasion. If you have any questions about our visiting policy please speak to the nurse looking after your loved one or see the Hospice Visiting leaflet below.
Our community services are fully operational and we are continuing to provide care and treatment for patients and carers. Please continue to contact us in the usual way. We are also supporting individuals, families and groups to stay in touch through telephone and video contact across all our services, including those on-site services and groups that are currently suspended.
For those on our inpatient wards, we have tablet devices through which patients can keep in regular contact with their loved ones despite the restrictions on visitors. Staff are on hand to help patients with this if they are unsure how to make use of the technology.
Getting here & parking
We are located on Mare Street, Hackney, E8 4SA.
Coming by car
There is very limited parking in the Hospice car park and this is reserved for our patients and their families use only. There are metered parking places in some of the streets around the area.
If you are coming to the Hospice for a meeting, training course or event, please take public transport. We will not be able to provide car parking.
Coming by public transport
Bus: take the 26, 55, 106, 254 or D6
Tube: closest station Bethnal Green
Train: closest stations Cambridge Heath or London Fields which provide onward connections to Liverpool Street, Walthamstow, Chingford and beyond.
We’ll do everything we can to make your stay at the Hospice as comfortable as possible. Please remember that we are here to help so if you have any questions or concerns, please speak to one of our team who will be very happy to help.
What will I need to bring with me?
- Clothes and footwear for during the day. We encourage patients to get dressed if they feel well enough
- Night clothes, dressing gown and slippers
- Toiletries, hairbrush, toothbrush, toothpaste, make up, shaving equipment
- Books or magazines
- Mobile phone, laptop or iPad. Please remember to bring any chargers you need. These will be checked by our electrician before they can be used. You will be responsible for these items
- A small amount of money, as we have a café and we also offer some newspapers
- All your medicines, which should be in labelled original boxes, bottles or blister packs
- Any dressings and medical equipment you use, for example catheters or breathing machines. If you use BIPAP and have a spare machine, please bring it with you
- Outpatient appointment letters and transport details
- Towels and table top mirrors are provided
Will I need to bring any money?
We strongly advise you not to bring in large amounts of money or valuables. However, we understand that this is sometimes necessary. You will be asked about this on admission and will be encouraged to send the money or valuables home with a relative. If not, they will be listed and locked in the Hospice safe. A receipt will be given and the items will be available during office hours.
Please remember that unless your valuables are handed in for safekeeping, St Joseph’s Hospice will not be responsible for your property during your stay.
Where can I smoke?
Due to the risk of fire and explosion we do not permit smoking inside the Hospice building. This includes the ward areas, Day hospice and the Hub. You can smoke in the garden, where there is a smoking shelter.
Relatives and visitors are only permitted to smoke in the smoking area.
You may be offered a Chaperone to give reassurance and comfort during examinations that you might find embarrassing or distressing.
Do discuss this with the team caring for you.
What are your visiting hours?
The current Department of Health advice for visiting healthcare premises, including hospices, is two people to visit their loved one in the last hours or days of their lives. We are aware of the impact this restriction is having on our patients and their loved ones.
Whilst we remain extremely concerned about the risk of infection spread, we have reviewed our visiting rules and feel we can go beyond the Department of Health guidance.
However, it remains essential that we follow the UK Government advice about social distancing to reduce the risk of COVID-19 transmission to our patients, who are most vulnerable, visitors and our employees by restricting the number of people on the ward.
We will be allowing very restricted visiting for all patients at agreed time slots.
How many visitors are allowed?
To reduce the number of people on the wards and lower any risk the following will apply:
For all patients
Only two nominated visitors per patient for the duration of their stay with us.
For a fixed two-hour period per day -you will be given a two-hour time slot. There will be no visiting outside of this time slot. The same two people must visit each day. The visitors must be from the same household or support bubble.
Your time slot is on the back of the ‘Visiting patients in the hospice’ leaflet. Please show this at reception when you arrive, visitors without a leaflet will not be admitted.
Visitors must abide by the following rules:
If your loved one has symptoms or confirmed COVID-19 you will not be able to visit for 10 days.
All visitors will need to complete a contact tracing form, you must give your name and telephone number. This information will be destroyed after 14 days.
Are there any special requirements for visitors?
You must wear a face covering before entering the Hospice and this must stay in place in all communal areas, or when interacting with our staff. It is good practice to wear your face covering at all times.
Visitors must not have symptoms of COVID-19 or have anyone in the household with symptoms.
We will check your temperature on arrival; if it is above 37.5c you will not be admitted.
Please wash your hands or use alcohol hand gel before entering the ward.
Please wear any personal protective equipment (PPE) that we give you.
Please do not congregate in communal areas anywhere in the Hospice, do not use the visitor kitchen, overnight stay room or sitting areas.
Please bring your own snacks and refreshments.
Wash your hands or use alcohol hand gel on leaving the ward
Ensure you wash your hands when you return home. It is advisable, where possible to wash/ shower and change your clothes.
There is no visitor parking on the Hospice site between the hours of 8am and 9pm.
If there is any breach of the visiting guidance your rights will be relinquished.
Why do you only allow two visitors for a two hour time slot?
While many of the restrictions that were in place at the peak of Covid-19 infections have been relaxed, as a hospice it is vital we continue to reduce footfall. While we know you would not consider visiting with symptoms of COVID-19, evidence does suggest that some people have very few symptoms but can still spread the infection, the more people visiting, the greater the risk to our staff and patients.
Why are the time slots staggered?
The staggered time slots allow for social distancing and means that we never have more than 20 visitors in the wards at one time. This again helps to reduce the possibility of cross-infection.
I have several other family members or friends who would like to visit
Sadly, for the reason explained above, we need to reduce the risk of cross-infection and protect all of our patients and the staff who care for them, therefore we cannot allow additional visitors.
Can I visit for longer if my love one is in the last hours or days of life?
Visiting has been reduced to two visitors who must be from the same household or support bubble over the 24 our period.
Will I be able to spend time with my loved one after death?
You and the other nominated visitor will be able to be with your loved one at the time of their death and stay with them for a few hours.
During this period of Lockdown it will not possible to view your loved one at the Hospice after they have died.
Can children visit?
Children are not currently able to visit the Hospice.
Can pets be brought in to visit?
We are currently not encouraging people to bring pets to the Hospice. Please speak to the person in charge of your care who will be able to advise you further.
Can I stay the night?
During Lockdown visitors are not able to stay overnight.
Do you provide meals or drinks for visitors?
There is a visitor’s kitchen on the ward but it is currently not in use for health and safety reasons.
Our Cafe is open from 7.30am until 2pm Monday to Friday selling hot food and a range of not and cold drinks and snacks during the day. In the evening it is self-service.
Will you do my loved ones washing?
No, we do not have the facilities to do patients’ washing.
What can I do to pass the time?
There are televisions and radios, which are provided free of charge. Wi-Fi is available. We have DVD players, games and books. We have volunteers on the ward who can spend time with patients talking, reading, painting or creating items.
Who can I speak to if I am worried?
If you have any concerns or worries about what is happening to you please do not hesitate to speak to a member of staff. If they are unable to help you themselves, they will endeavour to find someone who can.
Useful telephone numbers
Lourdes Ward is situated on the second floor.
To contact the ward directly call 020 8525 6022/6023
St Michael’s Ward is situated on the third floor.
To contact the ward directly call 020 8525 6020/6021
24/7 helpline – First Contact Team – 0300 30 30 400