Hospice visiting and wearing a face covering

Please note that all visitors to healthcare facilities which includes the Hospice are now required by law to wear a face covering. You will not be permitted to enter the Hospice without one. This doesn’t have to be a mask, a cloth face covering is sufficient.

Please also remember to wash your hands regularly and use hand sanitisers often to help prevent the spread of infection.

Each patient can have up to six nominated visitors from a maximum of two households or support bubble for a fixed two hour period per day – you will be given a two hour time slot. The same six people must visit each day.  This is to ensure that everyone does not visit at once and that we are able to maintain social distancing and keep our patients and staff safe.

Visitors will be allocated a time slot by the ward team. Please download our Patient Visiting leaflet and bring it with you.

Visitors must not have any symptoms or be living in a household with anyone who has symptoms of  Covid -19 and the same people must visit on each occasion. If you have any questions about our visiting policy please speak to the nurse looking after your loved one or see the Hospice Visiting leaflet below.

When you arrive at the Hospice we will ask  you some screening questions and you will need to show a negative Lateral Flow Test strip on arrival as per our leaflet and guidance.

Our community and inpatient services are fully operational and we are continuing to provide care and treatment for patients and carers. Please continue to contact us in the usual way.

We have tablet devices through which patients can keep in regular contact with their loved ones despite the restrictions on visitors. Staff are on hand to help patients with this if they are unsure how to make use of the technology.

 

Getting here & parking

We are located on Mare Street, Hackney, E8 4SA.

Coming by car

St Joseph’s Hospice is situated in the heart of Hackney on Mare Street and is easily reached by public transport. Parking in our small car park is only available for blue badge holders and families of end of life patients by prior arrangement with the Hospice.

There are metered parking places in some of the streets around the area.

If you are coming to the Hospice for a meeting, training course or event, please take public transport as you will not be able to park in our car park.

Coming by public transport

Bus: take the 26, 55, 106, 254 or D6

Tube: closest tube station Bethnal Green

Train: closest stations Cambridge Heath or London Fields which provide onward connections to Liverpool Street, Walthamstow, Chingford and beyond.

 

Mare Street
England
E8 4SA
United Kingdom

Information for your stay

We’ll do everything we can to make your stay at the Hospice as comfortable as possible. Please remember that we are here to help so if you have any questions or concerns, please speak to one of our team who will be very happy to help.

Do I need to take a Lateral Flow Test before I visit a patient?

All visitors will no longer need to test before entering the Hospice unless they are giving personal care to their loved one. We will ask all visitors to take necessary precautions to keep themselves and loved ones safe including taking a LFT before visiting if at all possible.

What will I need to bring with me?

  • Clothes and footwear for during the day. We encourage patients to get dressed if they feel well enough
  • Night clothes, dressing gown and slippers
  • Toiletries, hairbrush, toothbrush, toothpaste, make up, shaving equipment
  • Books or magazines
  • Mobile phone, laptop or iPad. Please remember to bring any chargers you need. These will be checked by our electrician before they can be used. You will be responsible for these items
  • A small amount of money, as we have a café and we also offer some newspapers
  • All your medicines, which should be in labelled original boxes, bottles or blister packs
  • Any dressings and medical equipment you use, for example catheters or breathing machines. If you use BIPAP and have a spare machine, please bring it with you
  • Outpatient appointment letters and transport details
  • Towels and table top mirrors are provided

Will I need to bring any money?

We strongly advise you not to bring in large amounts of money or valuables.  However, we understand that this is sometimes necessary. You will be asked about this on admission and will be encouraged to send the money or valuables home with a relative.  If not, they will be listed and locked in the Hospice safe.  A receipt will be given and the items will be available during office hours.

Please remember that unless your valuables are handed in for safekeeping, St Joseph’s Hospice will not be responsible for your property during your stay.

Where can I smoke?

Due to the risk of fire and explosion we do not permit smoking inside the Hospice building. This includes the ward areas, Day hospice and the Hub. You can smoke in the garden, where there is a smoking shelter.

Relatives and visitors are only permitted to smoke in the smoking area.

Chaperone

You may be offered a Chaperone to give reassurance and comfort during examinations that you might find embarrassing or distressing.

Do discuss this with the team caring for you.

What are your visiting hours?

We are aware of the impact restrictions are having on our patients and their loved ones and we review the situation in line with government advice on a regular basis.

We remain extremely concerned about the risk of infection spread, as lockdown eases further so we are making small changes.

However, it remains essential that we follow the UK Government advice about hand washing, wearing a face covering, social distancing and ventilation to reduce the risk of COVID-19 transmission to our patients, who are most vulnerable, visitors and our employees, by restricting the number of people on the ward.

We will be allowing restricted visiting for all patients at agreed time slots, with more open visiting if it is thought by the medical team that your loved one is in the last hours or days of life.

You can find the latest patient visiting leaflet in the resources section at the bottom of this page.

How many visitors are allowed?

Patients can have up to six visitors at any one time, including children, who must be supervised at all times and leave by 8 pm

Visitors must not wait in communal areas and corridors for others to leave.

Are there any special requirements for visitors?

Please wash or gel your hands after entering and before leaving the Hospice. You will be required to wear disposable gloves and an apron when caring for your loved one if they are suspected or confirmed as having COVID-19 or an infection.

These are provided outside the room, staff can assist you. We will also need to restrict visiting to two significant people

We have protected meal times between 12:15pm and 1:15pm and ask that unless you are assisting your loved one with their meal that you do not stay during this period

Please remember social distancing rules with staff and other visitors and try to remain 2 metres apart

There is tea and coffee in the visitors kitchen. Please do not spend long periods in the communal areas or mix with other families

The Five Sisters Café is open and you can purchase breakfast, lunch, snacks and drinks – purchases are by card only

Please do not take or make calls in corridors – move to a private area as we want to keep the wards as quiet and calm as possible for all.

If there is any breach of the visiting guidance your rights will be relinquished.

Can I visit for longer if my love one is in the last hours or days of life?

If we have identified your loved one is within the last days or hours of life, there will be some flexibility in this guidance.

The Nurse in Charge will speak to you. We ask that a maximum of two visitors stay with the patient overnight, please discuss this and visiting with the team if you have any concerns about this or any other issues.

Will I be able to spend time with my loved one after death?

If you would like to visit your loved one after death please discuss this with the ward manager or nurse in charge.

Can children visit?

Patients can have up to six visitors at any one time, including children, who must be supervised at all times and leave by 8 pm.

Can pets be brought in to visit?

We are currently not encouraging people to bring pets to the Hospice. Please speak to the person in charge of your care who will be able to advise you further.

Can I stay the night?

The Nurse in Charge will speak to you. We ask that a maximum of two visitors stay with the patient overnight, please discuss this and visiting with the team if you have any concerns about this or any other issues.

Do you provide meals or drinks for visitors?

There is tea and coffee in the visitors kitchen. Please do not spend long periods in the communal areas or mix with other families.

The Five Sisters Café is open and you can purchase breakfast, lunch, snacks and drinks – purchases are by card only.

Please do not take or make calls in corridors – move to a private area as we want to keep the wards as quiet and calm as possible for all.

Will you do my loved ones washing?

No, we do not have the facilities to do patients’ washing.

What can I do to pass the time?

There are televisions and radios, which are provided free of charge. Wi-Fi is available. We have DVD players, games and books. We have volunteers on the ward who can spend time with patients talking, reading, painting or creating items.

Who can I speak to if I am worried?

If you have any concerns or worries about what is happening to you please do not hesitate to speak to a member of staff.  If they are unable to help you themselves, they will endeavour to find someone who can.

Useful telephone numbers

Lourdes Ward is situated on the second floor.

To contact the ward directly call 020 8525 6022/6023

St Michael’s Ward is situated on the third floor.

To contact the ward directly call 020 8525 6020/6021

24/7 helpline – First Contact Team – 0300 30 30 400