Managing Conflict and Aggression in the Workplace
Facilitator: Barry Lewis
Attendees: All welcome. External participants £90.00
Venue: Education Centre, St Joseph’s Hospice
Contact Information
Learning Objectives
- Explain what conflict/violence at work is, who is at risk and the reasons for it
- Identify the laws to manage workplace violence
- Outline the signs of potential confrontation
- Use internal support processes and procedures
- Understand reactions and feelings and recognise default emotions
Course Agenda
- Definition/types of assault
- Who is at risk?
- Reasons and impact of conflict
- Behaviour types
- Passive, aggressive, assertive
- Day to day behaviours: Mental health awareness, emotional triggers
- Supporting vulnerable people
- Ending conversations, support/signposting
Facilitator: Barry Lewis
Attendees: All welcome. External participants £90.00
Venue: Education Centre, St Joseph’s Hospice
Contact: Education@stjh.org.uk