Learning Objectives
  • Explain what conflict/violence at work is, who is at risk and the reasons for it
  • Identify the laws to manage workplace violence
  • Outline the signs of potential confrontation
  • Use internal support processes and procedures
  • Understand reactions and feelings and recognise default emotions
Course Agenda
  1. Definition/types of assault
    • Who is at risk?
    • Reasons and impact of conflict
  2. Behaviour types
    • Passive, aggressive, assertive
    • Day to day behaviours: Mental health awareness, emotional triggers
  3. Supporting vulnerable people
  4. Ending conversations, support/signposting

Facilitator: Barry Lewis

Attendees: All welcome. External participants £90.00

Venue: Education Centre, St Joseph’s Hospice