Setting Professional Boundaries

Learning Objectives

• Use effective listening tools and techniques
• Identify personal and professional boundaries
• Maintain code of conduct
• End conversations effectively
• Signpost individual in a sensitive manner

Course Agenda

• What stops us listening: Body language/Emotional Health Scale
• Identifying behaviours:
  • Passive/aggressive / Passive-aggressive / Assertive
• Difficult circumstances and situations: What causes difficult feelings and emotions? Emotional triggers/Anger and aggressions / Diffusing difficult and challenging situations
• Setting boundaries: personal/professional boundaries
• Code of conduct policy:
  • Principles / Interpersonal relationships / Hospitality / Profess and procedures
• Signposting: to relevant member of the team
• Ending conversations: Repetitive statements/phrases

Facilitator: Barry Lewis

Attendees: All welcome. External participants £90 per person

Contact: Education@stjh.org.uk