24/7 advice & support line | St Joseph's Hospice

24/7 advice & support line

St Joseph’s Hospice 24/7 offers specialist advice to people affected by serious, life-limiting conditions. 

Whether you are a person facing a new symptom, a concerned carer or member of the family, or are a health and social care professional caring for people in the last years of life, 24/7 phone line is there to support you.

Who can access 24/7?
This service is available to people in City and Hackney, Tower Hamlets and Newham including:

  • patients, carers and members of the public
  • primary health care teams, e.g. district nurses and GPs
  • out-of-hours services
  • nursing and care home staff. 

The person you wish to discuss does not have to be known to St Joseph’s Hospice.

Get advice and support on:

  • how to manage pain, nausea, vomiting and restlessness
  • how best to support the person who is ill
  • how to support distressed family members
  • how to make a referral to the hospice. 

Key features: 

  • a dedicated telephone advice line 
  • one easy to remember number
  • available 24 hours a day, 365 days per year 
  • provides timely advice for better care 
  • provides support to people in the last years of life, families and carers
  • all calls are free from a BT landline.

*Please note that the 24/7 team are not able to provide counselling.

Health & safety:

  • Calls may be taken by our advice and support staff, a senior registered nurse or a doctor. 
  • We make a record of all calls including general or nursing enquiries.
  • When the query is about an existing patient we update their records accordingly. 
  • All queries are reviewed by senior members of the medical team every day. 
  • We will only give prescribing advice directly to the prescriber. 
  • Calls may be recorded for training and monitoring purposes.

Call 24/7 on 0300 30 30 400.

To contact Accelerate's lymphoedema service, please call 020 3819 6022 Monday to Friday 09.00 to 17.00 or email hello@acceleratecic.com. Please note that this is an independent service - it is not run by St Joseph's Hospice - and that you will be unable to contact Accelerate through the 24/7 Support Line number.

We would like to hear from you