Information for your stay
We'll do everything we can to make your stay at the hospice as comfortable as possible. We’re here to help so if you have any questions or concerns, please speak to one of our team.
What do I need to bring with me?
- All your medicines which should be in labelled original boxes, bottles or blister packs
- Any dressings
- Any medical equipment you use, for example catheters or breathing machines
- Outpatient appointment letters and transport details
- Night clothes, dressing gown and slippers
- Toiletries, toothbrush, toothpaste, any make up you want to wear, hairbrushes, shaving equipment
- Table top mirrors are provided, please ask a staff member
- Clothes and footwear for during the day. We encourage patients to get dressed if they feel well enough
- A small amount of money as we have a café and we also offer some newspapers
- Any books or magazines you want to read
- You’re welcome to bring your mobile phone, laptop or iPad. Please remember to bring any chargers you need. Chargers will need to be checked by our electrician before they can be used
- Towels are provided
Getting to the Hospice
We're located on Mare Street, Hackney. If possible, please arrange your own transport to the Hospice. Your GP may be able to organise an ambulance to bring you here, but if you're having problems, contact us and we'll try to help. There is limited parking in the Hospice car park but your driver can park by the door to reception to drop you off. There are metered parking places nearby if the car park is full.
Making you feel welcome
When you first come in a doctor and nurse will meet with you to discuss the reasons you're staying with us and plan for your care. You might find it helpful to write down any concerns you'd like to discuss so that our staff can help work out some solutions. We'll introduce you to the ward staff who will care for you. Before you leave our ward staff will make sure that you have enough support at home and that health and social care professionals are still coming to consult with you or treat you while you are at home.
We have single rooms, a double, and rooms for four people. We can’t always promise a single room will be available but will try our best to provide you with accommodation best suited to your needs.
Facilities in your room include:
- Bathrooms (with an assisted shower and bath)
- Bedside locker, reading light and fridge
- Assistance button
- Daily newspaper (on request)
- WIFI (you can borrow the ward laptop if you don't have your own).
What are your visiting hours?
We have open visiting so you can visit any time. However, to protect the privacy and dignity of other patients we would prefer that you do not visit before 11am.
It is very important for patients to have a quiet environment for sleep.
You may be asked to leave at certain times, so that a member of staff can attend to the patients needs.
Please be aware when personal care is being carried out with patients in our bay areas visitors may be asked to leave in order to protect the privacy and dignity of the patient.
We do have protected meal times between 12.15 and 13.15 and 17.15 and 18.15 where visitors are only permitted if they are helping their loved one with their meal. This can be an ideal time to go and get yourself something to eat or drink.
At times, for whatever reason, a patient may not wish to see any visitors. If this is the case we won’t be able to allow you access to them.
If, as a visitor, you have certain health care needs, you need to discuss them with your own GP or temporarily register with a local GP. Any medication you take should be kept on your person. In the event of an emergency we would need to send you to Homerton University Hospital A & E department.
Where can I smoke?
Due to the risk of explosion and fire we do not permit smoking inside the Hospice building. This includes the ward areas, Day hospice and the Hub. You can smoke in the garden, where there is a smoking shelter.
Relatives and visitors are only permitted to smoke in the smoking area.
Our award-winning gardens provide a quiet space to relax and enjoy being in the outdoors.
Meals and refreshments
- Breakfast (normally served at 8.30am) includes a selection of cereals, fruit salad, croissants and juices or a cooked breakfast, such as eggs and bacon.
- Lunch (served around 12.30pm) includes soup, a main course and a dessert.
- Supper is served around 5.30pm.
- Snacks, such as cheese, biscuits and fruit are also available during the night.
- Our kitchen may also cook something special for you if you fancy something that is not on the daily menu. Please ask.
- We can provide kosher and halal food.
- If you have any other special dietary requirements, please tell us.
Restaurant and Coffee Shop
The Garden Restaurant provides a wide range of hot meals, snacks and hot and cold drinks for patients and visitors to the Hospice. Opening hours are from 07.30am - 14.30 Monday to Friday and serves breakfast and lunch. It is closed at the weekend. The Hospice has a cafe situated in the Hub on the ground floor which serves a range of snacks and drinks.
Staff on the ward
People you'll meet on the wards include:
- a team of nurses and health care assistants
- a ward manager and six charge nurses
- administrators, domestic assistants and porters
- consultants and doctors (a doctor will see you each day and a consultant will see you twice a week)
- volunteers (who can help you at mealtimes, provide company, read to you or run errands for you).
Entertainment and activities
We host a range of different therapeutic and creative activities which you are welcome to join in. Talk to a member of the nursing team to find out more.