Information for your stay

We'll do everything we can to make your stay at the hospice as comfortable as possible. We’re here to help so if you have any questions or concerns, please speak to one of our team.

Things you should bring with you:

  • District nurse notes, if you have them
  • Any walking aids that you normally use
  • All your current medication – one of our doctors will review this.

While you're here, it's important that you only take medication given to you by the nursing staff.

You also might like to bring the following items:

  • toiletries (towels and flannels are provided)
  • nightwear, slippers, dressing gown
  • comfortable day clothes (your family will need to wash these)
  • books, magazines, CDs, DVDs, laptops, iPad, cassettes
  • personal items such as photos, pictures, cushions or bed covers to make your room homely
  • electrical items (our electrician will have to check this for safety)
  • a small amount of money to purchase items from our shop.

Valuables and money
We're able to securely store a small number of items and money, but please don't bring valuables, credit cards or large sums of money with you.

Getting to the Hospice
We're located on Mare Street, Hackney. If possible, please arrange your own transport to the Hospice. Your GP may be able to organise an ambulance to bring you here, but if you're having problems, contact us and we'll try to help. There is limited parking in the Hospice car park but your driver can park by the door to reception to drop you off. There are metered parking places nearby if the car park is full.

Making you feel welcome
When you first come in a doctor and nurse will meet with you to discuss the reasons you're staying with us and plan for your care. You might find it helpful to write down any concerns you'd like to discuss so that our staff can help work out some solutions. We'll introduce you to the ward staff who will care for you. Before you leave our ward staff will make sure that you have enough support at home and that health and social care professionals are still coming to consult with you or treat you while you are at home.

Life on the wards
We have beds in three wards: Lourdes, St Michael’s and St Anne’s. You can read more about our wards by going to the in-patients ward and respite page. 

Your room
We have single rooms, a double, and rooms for four people. We can’t always promise a single room will be available but will try our best to provide you with accommodation best suited to your needs.

Facilities in your room include:

  • Bathrooms (with an assisted shower and bath)
  • Bedside locker, reading light and fridge
  • TV
  • Assistance button
  • Daily newspaper (on request)
  • Telephone
  • WIFI (you can borrow the ward laptop if you don't have your own).

Visitors
We don’t have set visiting times but we do ask that visitors respect all patients’ need to rest. A limited number of fold up beds are available for family members for overnight stays and there is also an overnight room on each ward for visitors. Your family, friends and children are all welcome to visit but children must be supervised at all times. Pets may also visit but you should talk to one of the staff about this first.

Smoking
Hospice patients may smoke in the special patient smoking room on each ward. No one else may smoke in these rooms.

Gardens
Our award-winning gardens provide a quiet space to relax and enjoy being in the outdoors.

Meals and refreshments

  • Breakfast (normally served at 8.30am) includes a selection of cereals, fruit salad, croissants and juices or a cooked breakfast, such as eggs and bacon.
  • Lunch (served around 12.30pm) includes soup, a main course and a dessert.
  • Supper is served around 5.30pm.
  • Snacks, such as cheese, biscuits and fruit are also available during the night.
  • Our kitchen can also cook something special for you if you don't like what's on the daily menu. 
  • We can provide kosher and halal food.
  • If you have any other special dietary requirements, please tell us.

Restaurant and Coffee Shop
The Garden Restaurant provides a wide range of hot meals, snacks and hot and cold drinks for patients and visitors to the Hospice. Opening hours are from 7.00am to 8.00pm daily. The Hospice has a coffee shop situated on the ground floor which serves a range of snack and drinks.

Staff on the ward
People you'll meet on the wards include:

  • a team of nurses and health care assistants
  • a ward manager and six charge nurses
  • administrators, domestic assistants and porters
  • consultants and doctors (a doctor will see you each day and a consultant will see you twice a week)
  • volunteers (who can help you at mealtimes, provide company, read to you or run errands for you). 

Entertainment and activities
We host a range of different therapeutic and creative activities which you are welcome to join in. Talk to a member of the nursing team to find out more.

Related resources

Information for Your Stay

You may be anxious about coming to a hospice. While you are with us, we'll do everything we can to make your stay as comfortable as possible. This booklet will give you an idea of how to get here, what to bring with you, and what to expect when you arrive.

We would like to hear from you