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Hospice visiting and wearing a face covering

Visitors are no longer required to wear a face covering but they are available if you wish to wear one – please ask at reception.

Please remember to wash your hands regularly and use hand sanitisers often to help prevent the spread of infection.

Your co-operation is appreciated.

Getting here & parking

We are located on Mare Street, Hackney, E8 4SA.

Coming by car

St Joseph’s Hospice is situated in the heart of Hackney on Mare Street and is easily reached by public transport. Parking in our small car park is only available for blue badge holders and families of end of life patients by prior arrangement with the Hospice.

There are metered parking places in some of the streets around the area.

If you are coming to the Hospice for a meeting, training course or event, please take public transport as you will not be able to park in our car park.

Coming by public transport

Bus: take the 26, 55, 106, 254 or D6

Tube: closest tube station Bethnal Green

Train: closest stations Cambridge Heath or London Fields which provide onward connections to Liverpool Street, Walthamstow, Chingford and beyond.

 

Mare Street
England
E8 4SA
United Kingdom

Information for your stay

We’ll do everything we can to make your stay at the Hospice as comfortable as possible. Please remember that we are here to help so if you have any questions or concerns, please speak to one of our team who will be very happy to help.

Do I need to take a Lateral Flow Test before I visit a patient?

Visitors no longer need to do an LFT test before entering the Hospice but we do ask all visitors to take necessary precautions to keep themselves and loved ones safe.

What will I need to bring with me?

  • Clothes and footwear for during the day. We encourage patients to get dressed if they feel well enough
  • Night clothes, dressing gown and slippers
  • Toiletries, hairbrush, toothbrush, toothpaste, make up, shaving equipment
  • Books or magazines
  • Mobile phone, laptop or iPad. Please remember to bring any chargers you need. These will be checked by our electrician before they can be used. You will be responsible for these items
  • A small amount of money, as we have a café and we also offer some newspapers
  • All your medicines, which should be in labelled original boxes, bottles or blister packs
  • Any dressings and medical equipment you use, for example catheters or breathing machines. If you use BIPAP and have a spare machine, please bring it with you
  • Outpatient appointment letters and transport details
  • Towels and table top mirrors are provided

Will I need to bring any money?

We strongly advise you not to bring in large amounts of money or valuables.  However, we understand that this is sometimes necessary. You will be asked about this on admission and will be encouraged to send the money or valuables home with a relative.  If not, they will be listed and locked in the Hospice safe.  A receipt will be given and the items will be available during office hours.

Please remember that unless your valuables are handed in for safekeeping, St Joseph’s Hospice will not be responsible for your property during your stay.

Where can I smoke?

Due to the risk of fire and explosion we do not permit smoking inside the Hospice building. This includes the ward areas, Day hospice and the Hub. You can smoke in the garden, where there is a smoking shelter.

Relatives and visitors are only permitted to smoke in the smoking area.

Chaperone

You may be offered a Chaperone to give reassurance and comfort during examinations that you might find embarrassing or distressing.

Do discuss this with the team caring for you.

What are your visiting hours?

Visiting hours are 10am until 8pm. We have protected meal times between 12.15 and 1.15pm when we ask visitors to leave the ward unless you are assisting your loved one with their meal.

How many visitors are allowed?

Patients can have up to six visitors at any one time, including children, who must be supervised at all times and leave by 8 pm

Please try not to gather in communal areas if at all possible.

Are there any special requirements for visitors?

Please wash or gel your hands after entering and before leaving the Hospice. You will be required to wear disposable gloves and an apron when caring for your loved one if they are suspected or confirmed as having COVID-19 or an infection.

These are provided outside the room, staff can assist you. We will also need to restrict visiting to two significant people

We have protected meal times between 12:15pm and 1:15pm and ask that unless you are assisting your loved one with their meal that you do not stay during this period

There is tea and coffee in the visitors kitchen. Please do not spend long periods in the communal areas or mix with other families

The Five Sisters Café is open and you can purchase breakfast, lunch, snacks and drinks – purchases are by card only

Please do not take or make calls in corridors – move to a private area as we want to keep the wards as quiet and calm as possible for all.

If there is any breach of the visiting guidance your rights will be relinquished.

Can I visit for longer if my love one is in the last hours or days of life?

If we have identified your loved one is within the last days or hours of life, there will be some flexibility in this guidance.

The Nurse in Charge will speak to you. We ask that a maximum of two visitors stay with the patient overnight, please discuss this and visiting with the team if you have any concerns about this or any other issues.

Will I be able to spend time with my loved one after death?

If you would like to visit your loved one after death please discuss this with the ward manager or nurse in charge.

Can children visit?

Patients can have up to six visitors at any one time, including children, who must be supervised at all times and leave by 8 pm.

Can pets be brought in to visit?

We are currently not encouraging people to bring pets to the Hospice. Please speak to the person in charge of your care who will be able to advise you further.

Can I stay the night?

The Nurse in Charge will speak to you. We ask that a maximum of two visitors stay with the patient overnight, please discuss this and visiting with the team if you have any concerns about this or any other issues.

Do you provide meals or drinks for visitors?

There is tea and coffee in the visitors kitchen. Please do not spend long periods in the communal areas or mix with other families.

The Five Sisters Café is open and you can purchase breakfast, lunch, snacks and drinks – purchases are by card only.

Please do not take or make calls in corridors – move to a private area as we want to keep the wards as quiet and calm as possible for all.

Will you do my loved ones washing?

No, we do not have the facilities to do patients’ washing.

What can I do to pass the time?

There are televisions and radios, which are provided free of charge. Wi-Fi is available. We have DVD players, games and books. We have volunteers on the ward who can spend time with patients talking, reading, painting or creating items.

Who can I speak to if I am worried?

If you have any concerns or worries about what is happening to you please do not hesitate to speak to a member of staff.  If they are unable to help you themselves, they will endeavour to find someone who can.

Useful telephone numbers

Lourdes Ward is situated on the second floor.

To contact the ward directly call 020 8525 6022/6023

St Michael’s Ward is situated on the third floor.

To contact the ward directly call 020 8525 6020/6021

24/7 helpline – First Contact Team – 0300 30 30 400