The Carers Service is  for unpaid carers who live in Hackney, Tower Hamlets or Newham. Our Carers Service Coordinator will offer an assessment of your needs, giving you the time to talk about what is most  important to you as a carer. We can offer information on how to access more  support at home  and signposting to local carer  support in your area. 

We can offer you six sessions of carer respite with a volunteer. During these sessions we will provide companionship to the person you care  for so you can  take  a break for a few hours. Alternatively, our volunteers can offer you, the carer, befriending support. The visits will take place in your own home  or a community venue. 

There is also a monthly Carer  group which meets at the Hospice, providing a friendly space to meet  with others and  share experiences over tea and  cake. 

What help can we provide? 

We can help with light tasks, prepare drinks or snacks, wash  a few dishes, walk the dog,  or pick up prescriptions. Some people just want to chat over a cup of tea. 

What we can’t provide 

We can’t provide transport, shopping, or cleaning services or assistance with medications, or any medical equipment. We are unable to give personal care to the person you care for. 

We aim to make a match within four weeks of initial contact with the carer  following a referral, subject to volunteer availability. The service operates Monday to Friday, 9am to 5pm. 

All our Carers Service volunteers have  to complete an initial training programme and  have  been DBS (Disclosure and Barring Service)  and  reference checked, so you can  rest  assured you are in safe hands. The volunteers also receive regular supervision and support. 

To make a referral call the First Contact Team on 0300 30 30 400 or email 


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  • Date: 25 October 2020

If you live in Hackney, Tower Hamlets or Newham, and you are currently providing regular unpaid care for a loved one, then this service is for you.

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  • Date: 13 July 2021

Lots of useful information and advice for carers. For a list of useful websites please refer to the external links leaflet.

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  • Filetype: docx
  • Date: 13 July 2021

Signposting to external websites with helpful information for Carers.