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At the end of the session, delegates will be able to:

  • Explore the psychology of change
  • Discover the different change reactions people may display
  • Use techniques to pre-empt and avoid negative reactions to change
  • Effectively manage negative reactions to change
  • Reflect on their approach to delivering change
  • Consider how they manage their own reactions in the moment
  • Create a change strategy to effectively manage their teams’ response to change and address resistance to change

Course Agenda:

1.Welcome & expectations of the day
2.The psychology of change: What change?
3.Managing reactions to change: Supporting change
4.Change strategies for a successful transition
5.Open forum/questions