Managing Conflict and Aggression in the Workplace
Managing Conflict and Aggression in the Workplace
Contact Information
Facilitator: Barry Lewis
Attendees: All welcome. External Participants £90.00
Venue: Education Centre
To find out more and sign up, please contact the team: education@stjh.org.uk
Learning Objectives:
- Explain what conflict/violence at work is. Who is at risk from it and the reasons for it
- Identify the laws to manage workplace violence
- Outline the signs of potential confrontation
- Use internal support processes and procedures
- Understand reactions and feelings, and recognise default emotions
Course Agenda:
1.Definition/types of assault
- Who is at risk
- Reasons and impact of conflict
2.Behaviour types
- Passive, Aggressive, Assertive
- Day to day behaviours: Mental Health Awareness, Emotional Triggers
3.Supporting vulnerable people
4.Ending conversations, support/signposting