Facilitator:   Barry Lewis

Audience:    All welcome

Venue:          Education Centre

Cost:             £90 per person

Course Information

At the end of this course delegates will be able to:

  • Use effective listening tools and techniques
  • Build confidence when dealing with difficult feelings and circumstances
  • Empathetically manage emotional and compassionate conversations
  • Support vulnerable and distressed individuals
  • End conversations in a professional, sensitive and effective manner
  • Maintain personal emotional resilience following difficult contacts