Handling Difficult Conversations

Tuesday, 22nd May 2018

This course is designed to develop people’s skills and confidence in dealing effectively, sensitively and professionally.

By the end of this training delegates will:

  • Understand difficult feelings and circumstances
  • Use effective listening tools and techniques
  • Diffuse difficult customer contacts
  • End contacts effectively
  • Provide support for customers /service users & staff

This course will develop skills and confidence to acknowledge difficult circumstances and feelings, enabling them to more easily move on and deal with the practical aspects of the call or visit.

Dates

Tuesday 22nd May 2018

Wednesday 17th October 2018

Times: 9:30am - 3:30pm

Audience

Not limited to healthcare professionals, this course is specifically designed for customer contact staff but available for anyone to attend.

Cost
£90.00 per person per session

Venue
St Joseph’s Hospice, Mare Street, Hackney, London, E8 4SA
 
Contact
For further information or to book a place, contact Kay Daley on k.daley@stjh.org.uk or call 020 8525 6072

We would like to hear from you