Handling Difficult Conversations
This course is designed to develop people’s skills and confidence in dealing effectively, sensitively and professionally.
By the end of this training delegates will:
- Understand difficult feelings and circumstances
- Use effective listening tools and techniques
- Diffuse difficult customer contacts
- End contacts effectively
- Provide support for customers /service users & staff
This course will develop skills and confidence to acknowledge difficult circumstances and feelings, enabling them to more easily move on and deal with the practical aspects of the call or visit.
Tuesday 22nd May 2018
Wednesday 17th October 2018
Times: 9:30am - 3:30pm
Not limited to healthcare professionals, this course is specifically designed for customer contact staff but available for anyone to attend.
£90.00 per person per session
St Joseph’s Hospice, Mare Street, Hackney, London, E8 4SA
For further information or to book a place, contact Kay Daley on email@example.com or call 020 8525 6072