Changes to our services during lockdown

Please check back regularly for updates to our services during the pandemic.

Rob

As we start to come out of lockdown all of our face to face services are being slowly and carefully introduced. The welfare and safety of our patients and staff remains our priority and we will be closely monitoring each step out of lockdown. Changes to some of our services remain in place. If you have any questions about these changes, please contact the person who is responsible for managing your care.

Clinical Services

Inpatient Unit

Both wards remain open.

Respite and Rehabilitation Service

Our Respite and Rehabilitation service re-opens on 12th April. Please contact us if you would like to make a referral. Patients with planned respite admission will be contacted to discuss options.

Inpatient Unit Visiting

All patients are allowed two visitors per two hour allocated time slot and visitors must be from same household or support bubble – there can be no changes to these visitors.

End of Life Patients

End of life patients may only have two visitors who must be from the same household or support bubble over a 24 hour period.

If the ward team feel your loved one is in the last hours or days of life you will be able to visit for longer.

Viewings

Viewings have been suspended until further notice.

Community Palliative Care

No change to the current service.

Day Hospice and Neuro Support Group

These services are being slowly re-introduced. Please contact the person responsible for managing your care if you have any questions or concerns.

Complementary Therapy

Face to face treatments will take place only where the clinical need is deemed necessary and pressing. This will be provided by Complementary Therapy staff only. Service users should not use public transport when coming to the Hospice.

Patient, Family and Bereavement Counselling

Counselling and art therapy will continue via telephone and video. Face to face support groups have been suspended.

Outpatients Appointments

Appointments will take place at the Hospice only where clinical need is deemed necessary and urgent, otherwise patient appointments will take place by phone or video.

Namaste and Empowered Living Team

Face to face appointments only where clinical need is deemed necessary and pressing and will be provided by staff only. Otherwise patients and carers will be supported by phone.

Therapies (Physiotherapy, Occupational Therapy, Speech and Language Therapy and Dietetics)

Telephone and video reviews will take place where possible. Face to face consultation and treatments will be provided where clinical need is deemed necessary and pressing.

Social Work/Carers Service/Welfare Benefits

Telephone and video reviews will take place where possible. Face to face consultation will be provided where clinical need is deemed necessary and pressing. Face to face support groups are suspended until further notice.

Compassionate Neighbours

Contact between members and neighbours should take place via telephone and video. Face to face contact outdoors should only take place where the member and neighbour are not part of any other household ‘support’ bubble.

Volunteers

Volunteers will not be allowed on site until further notice.

Five Sisters Charity Shop

The shop will re-open on Monday 12th April. Opening times will be from 11am to 4pm, Monday to Saturday.

If you have any questions please get in touch with your usual contact at the Hospice. For urgent enquiries or new referrals please call 0300 30 30 400.