Changes to our services during lockdown

Please check back regularly for updates to our services during lockdown and the pandemic.

Mark At Desk 2

The government has recently introduced a lockdown in England as a result of rising cases of COVID-19. As a result, we are having to make changes to some of our services. If you have any questions about these changes, please contact the person who is responsible for managing your care.

The welfare of our patients and staff is our priority and by following these guidelines we can keep them safe.

Clinical services

Inpatient Unit

No change.

Respite and rehabilitation service

This service is suspended until further notice.

Inpatient Unit Visiting

All patients are allowed two visitors per two hour timeslot and visitors must be from same household or support bubble.

End of Life Patients

End of life patients may only have two visitors who must be from same household or support bubble over a 24 hour period. For patients who currently have up to four visitors there will be no change.


We are not able to allow viewings during lockdown.

Community Palliative Care

No change to the current service.

Day Hospice

Each patient will be reviewed and offered the choice of face to face or telephone contact to continue. If patients choose to come into the Hospice social distancing will be in place for health and safety reasons and they will be required to keep a 2 metre distance. Patients will be encouraged to wear masks if appropriate. Day Hospice will only be open on Wednesdays and Thursdays.

Complementary Therapy

We are awaiting guidance from the professional body, but we plan to reduce this service as much as possible. Outpatient appointments will not be available during lockdown except for in exceptional circumstances.

Patient and Family Counselling

We will reducing face to face appointments as much as possible but we will be offering telephone and video counselling.

Bereavement Counselling

We will continue to offer telephone and video appointments.

Outpatients Appointments

Only essential appointments will take place at the Hospice. Phone or video appointments can be made.

Neurological Support Group

This will continue in its current virtual format.

Namaste and Empowered Living Team

No face to face appointments.


No change to the current service.

Social Work/Carer/Welfare Benefits

Telephone or video appointments to take place where possible. Face to face appointments may be possible in exceptional circumstances.

Compassionate Neighbours

If the Compassionate Neighbour is the Community Members’ only contact then they are allowed to meet outdoors with the usual social distancing guidelines in place.


Volunteers will not be allowed on site with the exception of Bereavement or Patient and Family Counsellors.

Five Sisters Charity Shop

The shop is closed during lockdown and will re-open on 3rd December. Please do not drop off any pre-loved items to the shop or place anything in the blue bins in the car park as we are unable to store them during this time.

If you have any questions please get in touch with your usual contact at the Hospice. For urgent enquiries or new referrals please call 0300 30 30 400.