Changes to our services during lockdown

Please check back regularly for updates to our services during the pandemic.


As we start to come out of lockdown all of our face to face services are being slowly and carefully introduced. The welfare and safety of our patients and staff remains our priority and we will be closely monitoring each step out of lockdown. Changes to some of our services remain in place. If you have any questions about these changes, please contact the person who is responsible for managing your care.

Clinical Services

Inpatient Unit

Both wards remain open.

Respite and Rehabilitation Service

Our Respite and Rehabilitation service re-opens on 12th April. Please contact us if you would like to make a referral. Patients with planned respite admission will be contacted to discuss options.

Inpatient Unit Visiting

All patients are allowed six nominated visitors per patient for the duration of their stay with us. For a fixed two hour period per day you will be given a two hour time slot. There will be no visiting outside of this time slot. The same six people must visit each day and the visitors must be from the same household or support bubble.

If the ward team feel your loved one is in the last hours or days of life you will be able to visit for longer.

These six people can visit and stay with the patient throughout the day between 10am to 8pm but to meet the latest rules people must be from the same household or be in a support bubble. Two nominated people from this bubble can stay overnight – this can be discussed with the ward manager or nurse in charge.


Viewings have been suspended until further notice.

Community Palliative Care

No change to the current service.

Day Hospice and Neuro Support Group

These services have been slowly re-introduced. Please contact the person responsible for managing your care if you have any questions or concerns.

Complementary Therapy

Face to face treatments are taking place where the clinical need is deemed necessary. This will be provided by Complementary Therapy staff only.

Patient and Family Counselling and Bereavement Services

Our bereavement, counselling, support groups, children and young person’s and art therapy services have resumed face to face support on a phased basis. New referrals will be offered the choice of face to face, telephone or video counselling. Monthly support groups are also now meeting at St Joseph’s.

Outpatients Appointments

Appointments will take place at the Hospice only where clinical need is deemed necessary and urgent, otherwise patient appointments will take place by phone or video.


Face to face appointments have now resumed in places of residence and patients and carers can still be supported by phone.

Therapies (Physiotherapy, Occupational Therapy, Speech and Language Therapy and Dietetics)

Face to face consultation and treatments from Physiotherapy, Occupational Therapy, Speech and Language Therapy and Dietetics remain fully operational, apart from the Empowered Living Service.

Social Work/Carers Service/Welfare Benefits

Telephone and video reviews are taking place as well as face to face consultation. The Carers support group has now resumed.

Compassionate Neighbours

Compassionate Neighbours can now meet face to face outside and indoors in line with National Government Guidelines What you can and can’t do Keeping the rooms well aired by opening windows where possible will make it safer when meeting indoors. Remember Hands Face Space Fresh Air. If you think you or the person you are visiting may have Covid symptoms do not visit.


Volunteers are starting to return to the Hospice. Please contact the volunteers team if you would like to find out when it is safe for you to return.

Five Sisters Charity Shop

The shop will re-open on Monday 12th April. Opening times will be from 11am to 4pm, Monday to Saturday.

If you have any questions please get in touch with your usual contact at the Hospice. For urgent enquiries or new referrals please call 0300 30 30 400.