St Joseph’s Hospice rated Good by the Care Quality Commission
Chris Bourne, Chair of Trustees, St Joseph’s Hospice said,
St Joseph’s Hospice has been rated as Good by the Care Quality Commission following an inspection of its services.
The report found the service was caring and people and their relatives spoke consistently about the caring and compassionate attitude of staff, with one person saying “I can’t praise the staff enough” and another commenting “Staff are great, they understand what I need.”
St Joseph’s Hospice lies in the heart of Hackney covering Newham and Tower Hamlets, some of the poorest boroughs in the country housing people with a wide range of complex needs. The CQC report showed that St Joseph’s understands and meets the needs of people from all backgrounds whether those needs are regarding their disabilities, culture, race or sexual orientation. One person explained “They recognise my relative as a unique individual with a very real personality.”
The report also highlighted the focus on person-centred care that ensures physical, emotional, psychological, spiritual and social needs are met with one person commenting, “I can’t personally find fault with anything.” Another said “The service is brilliant, staff here are amazing.”
The inspection also found that St Joseph’s offers a wide range of education and training programmes for staff, volunteers and external health and social care professionals to develop their knowledge and expertise.
Interim Chief executive of St Joseph’s Hospice said, Ruth Bradley said: “I’m very pleased with the CQC’s findings after their visit to St Joseph’s Hospice. All the comments we received from patients and their families were so positive and people couldn’t praise our staff highly enough.
“Two of my favourite comments were “Happiness is seen as a major part of care” and “It’s a good team here, the staff give everything to their job“. Those words mean so much because we pride ourselves on going the extra mile for our patients and their carers. It’s important to us that they feel safe and comfortable while they are in our care. I am extremely proud of my team and everyone involved in the running of St Joseph’s Hospice.”